Exchange & Refund Policy
Returns and Exchage Policy
At GG Moda we strive to ensure the satisfaction of our cutomers and will assist you with all
exchange and refund enquires , we will gladly REFUND or EXCHANGE within 14 days upon receiving your item if it meets the following :
- Item must not be worn and in original condition
- must be in original box / packaging
- Ensure order number and receipt is in the box
- Ensure returns/ exchange form ( below ) is filled and emailed to us at firstname.lastname@example.org and once your exchange/refund is given an approval email we will gladly refund/exchange item within 1-10 days .
- All refunds and exchanges must be handled through online services , we will not accept in store exchange/ refunds .
At GG Moda we are more than happy to exchange within 14 days of receiving item , first please fill out exchange / refund form and email us at email@example.com and we will put your requested item on hold (subject to availability ) and contact you once approved , all exchange postage costs will be paid by you ,we are not responsible for any
lost items in postage and tracking is solely your responsibility .
Once we have received item we will ship out to you for a one-time-free of charge postage which we offer only once per purchase . This is only once we have received item and it is approved for exchange by email .
Due to constant orders sometimes the item your request may not be available , you are then free to choose another item of the same value ,if this unsuitable for you we will gladly refund .
GG Moda is more than happy to refund your item if you are not satisfied in any way provided its within the 14 day of recieveing the item and is not worn in original packaging / box ( unless manufacturing fault ) . Beforehand a returns/exchange form must be filled out and sent by email , once you have emailed us we will provide you
with a validation email , you are then to send item , once the item is received it will be assessed by a representative and if its meets the refund criteria the purchase price of the goods will be refunded to you between 3 -10 days excluding postage costs .